Director - Products - SaaS - Conversational AI

Job Description

What do we want to accomplish and why do we need you?

We are hiring for one of the world's largest Conversational AI companies, having reached over 550+ million devices, and processed over 5+ billion conversations till date. They have been at the forefront of the paradigm shift of interaction from clicks to conversations. They self-serve Enterprise CX platform empowers brands to build Intelligent Virtual Assistants that power the entire lifecycle from purchase to support, thereby accelerating top-line revenues and improving operational efficiencies. With a 350+ member strong team that is set to double in the coming year, is truly poised to drive the world's transition to AI-powered conversations.

What will you do every day?

- Define and own the core product's strategic vision and own the long-term roadmap to ensure the company is a leader in the market

- Build and drive product teams to execute on the roadmap in a scalable manner

- Responsible for the end-to-end experience of the suite of products by overseeing the product's requirements, design, messaging, pricing, reliability, and customer engagement.

- Deeply understand your customer, their needs, the business landscape and product functionality

- Drive strategic communications internally and externally to help align all stakeholders

- Own the business metrics and map them to product OKRs

- Work closely with leadership to understand the market landscape and prioritize problems to reach the business outcomes

- Work closely with technical teams to ensure the end product reaches the intended outcomes

- Hire and build a world class team of product and design managers to drive innovation