Position: Director Production Support and IT Operations-Debt and Credit Card Services (Leading MNC IT Company)

Role:

- Responsible for leading the team that provides 24/7 production support for Debit and Credit Card Platforms within Card Services

- Accountability: ownership for several core and ancillary systems managing 100M+ daily transactions.

- Responsible for hiring, retaining, mentoring and building a top notch team within Operations.

- Maintain the 24/7 health of the technology platforms including Unix/Linux, Wintel, Oracle, MS SQL, Jboss, Weblogicand Cloudera suite.

- Experience with Cloud, Hybrid cloud, PAAS, IAAS environments and technologies preferred.

- Develops and implements a Technology Operations & Support Service strategy for the platforms supported that aligns with the mission and goals of IT Operations as a whole.

- Champion the process improvement initiatives across Enterprise Technology Operations and the business to ensure that optimum customer service is obtained.

- Manage application and system walk-through of technical and operational features, functions and attributes as participant/leader of project teams.

- Change Agent: process improvement and strategic initiatives.

- Maintain performance metrics for critical business applications.

- Provide leadership and team support, managing escalations.

- Document standard operational procedures.

- Lead the Internal Tools Applications Support team in 24x7 support of production applications, and participate in resolution of escalated incident calls

- Oversee and ensure the integrity of the Dispute application production systems on a day-to-day basis to ensure uninterrupted services and that SLAs are met

- Collaborate with Information Security to monitor usage, identify potential threats/risks, and to mitigate all security exposures through immediate actions, proactive changes, and technology updates.

- Knowledge of UNIX/Linux Java development support, shell scripting, Kafka and Oracle operations is required with experience troubleshooting of production applications within lower and upper multi-tier environments.

- Knowledge of current monitoring tools such as Splunk and ExtraHop, etc. and ability to create dashboards and reporting for teams to use to take action.

Requirements:

- 15+ years of related business experience, with a demonstrated ability to navigate matrixed organizations to facilitate system optimizations which maximize enterprise architectural best practices.

- Proven experience driving a technical team through the design and execution of a DevOps driven support organization.

- Experience developing and managing global teams and follow the sun support models.

- Exceptional verbal and written communication skills.

- Superb client service skills with both creative and analytical mind-set.

- Mature disposition and personable; able to work well within teams across continents/time zones.

- Highly collaborative, yet able to function well independently.

- At least 2 years of deep experience in DevOps and Agile environments in a leadership role .

- Experience with transformation, system integration or conversions is highly preferred.

- Solid understanding of storage, network and compute technologies in a hybrid cloud environment preferred

- Demonstrated ability to lead multiple teams in the delivery of complex projects

- Strong business and financial acumen

Location: Pune

This position is for a Client of Vertex Corporate Services which is a Leading MNC IT Company

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