Director - Product Specialist/Product Success - SaaS Product

- 10 - 15 years of work experience - tenure in a SaaS company would be ideal

- Experience in enterprise software services, data and analytics practice, digital or social account management at a consumer brand or agency would be an advantage.

- MBA from a premier institution would be an advantage

- Experience in leading large and multi-locational teams

- Experience in managing and growing complex customer / stakeholder relationships.

- Experience in growing business in North American and EU markets

- Identify, comprehend and clearly articulate clients' requirements to generate an end-toend Advertising / Marketing / Research / Care / Engagement solution.

- Analyze and elevate client's consumption of contract, adoption of the product and generation of up-sell or cross-sell opportunities

- Build social media research, engagement and Care strategy to help build an end to end CXM solution for world's leading brands, in sync with their business needs

- Collaborate with our technology partners to build expertise on the social media management software

- Identify opportunities for increased efficiency for clients and provide subject matter expertise on best fit across message, media & channel

- Work with clients to improve the paid service itself and its alignment with client's core business

- Capture development areas for product improvement and close loop with Product Managers and Engineering for necessary actions

- Build Industry / Vertical level expertise within the Platform Success team to ensure quick and scalable value realization for Sprinklr's clients within different Verticals.

- Establish scalable processes and governance within the Platform Success team to ensure that consumption, adoption, retention and revenue expansion of existing customers continues to grow