jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
06/08 Abhishek JP
Managing Director at Search Light Consulting

Views:2483 Applications:437 Rec. Actions:Recruiter Actions:47

Director - Process Excellence/Quality - US/UK Mortgages Process - BPO (15-25 yrs)

Hyderabad/Delhi/Bangalore/Mumbai/Chennai Job Code: 1136924

Director Process Excellence - US/UK Mortgages Process for an MNC BPO (Bglr / Hyd / Delhi / Mumbai / Chennai).

Purpose of the role:

- Collaborating, communicating and partnering with business owners, stakeholders & other partners to be identify, scope, analyze and execute process improvements and projects

- Use appropriate Lean and Six Sigma tools to analyze data, identifying sources of variation, root causes and solutions

- Demonstrate strong knowledge on lean and six sigma concepts with a history of execution in healthcare provider business

- Work across multi-domain. multi-function, multi-location & multi-culture teams

Roles and Responsibilities:

- 15+ years of work experience with at least 8-10 years of relevant work experience in process excellence/ lean six sigma roles/ projects in US / UK Mortgages Process only.

- Bachelor or Master's degree in any Quantitative discipline (such as Economics/ Computer Science/ Information Technology/Mathematics/Statistics)

- Excellent communication skills and ability to work across teams

- Green belt certified with demonstrated project completion, preferably Black Belt trained or certified

- Strong experience in project identification, scoping, analysis and execution

- Good understanding of data, stakeholder management and excellent problem-solving skills.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
  • Apply
  • Assess Yourself
  • Save
  • Insights (Read more)
  • Follow-up
    (Read more)
Something suspicious? Report this job posting.