Job Title : Director, Business Process Improvement, Chennai.

Quality and Transformation Leaders are responsible for ensuring overall quality of transactions being processed, lead and facilitate process improvement initiative across multiple processes/sites. Design and develop Six Sigma/Lean/PCMM initiatives across the larger organization.

Principal Responsibilities :

- Leads & facilitates process improvement meetings along with respective team in various domain to achieve the desired results

- Trans and certify managers on quality certifications (Six Sigma, Lean, PCMM)

- Manages process improvement meetings along with respective team in various domain to achieve the desired results

- Analyze and report savings derived out of Transformation Projects/Process Improvements to the management using advanced Six Sigma/PCMM/Lean Tools

- Has the ability to perform audit and report the findings based on QMS standards and effectively close the non-conformances

- Successfully drives facilitate and coach the Business Process Improvement approach within Dell region(s), business unit(s) and/or functional area(s) by providing strategic transformational expertise through the deployment of Business Process Improvement Systems, related tool sand thought processes

- Acts as the key subject matter expert regarding process improvement initiatives. Presents recommendations and progress reports to senior and executive leadership

- Provides mentoring, coaching and project management leadership to team members within a global structure, business unit or functional level

- Responsible for creating an environment and assisting leadership and customers in the timely and successful completion of cost effective, strategic project and business improvement opportunities

- Serves as project consultants, guide and leader while implementing and accelerating constructive long-term change

Additional Responsibilities :

- Drives organization(s) to meet their strategic objectives

- Assumes leadership role as the key continuous improvement consultant in a learn and do approach

- Directly interfaces with key leadership and functional experts providing insight and advice on Business Process Improvement approaches to strategic business challenges

- Incorporates the use of Business Process Improvement Methodology and Tools into current business management processes

- Stays current in the field through continuous learning, and internal and external benchmarking activities

- Influences projects and business improvement initiatives to directly contribute to stated strategic objectives

- Critically reviews and coaches others on effective use of Business Process Improvement Methodology and Tools

- Manages the Business Process Improvement Certification process for continued learning and organizational capability development

- Advanced understanding and application of BPI Improvement Methodology and Tools.

- Proven success in driving and completing large cross-functional BPI projects.

- Strong understanding of Dells business model and key processes.

- Advanced project management, mentoring and coaching skills.

- Good exposure to Payer process

- Advanced statistics background

- Certified Business Process Improvement Black Belt (strategic or technical concentration) or an international equivalent certification

- Flexible to work in Shifts

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