Director - Operations - RCM Provider - AR experience - US Healthcare Operations
Responsibilities -
- Lead all facets of business
- Participate in expansion activities
- Work towards smoothening of the operations process with a greater focus on client satisfaction and client relationship building
- Plan workload for service management and projects
- Manage communication & escalation - manage risks & issues
- Drive continuous service improvements
- Maintain and improve pyramid structure
- Balance customer satisfaction / demands to maintain customer satisfaction with the level of support the customer has contracted
- Excellent delegation skills, negotiation skills and strong people management skills
Minimum Requirements -
1. Min 12-15 yrs of experience in Operations - preferably US Healthcare industry
2. Experience in Revenue Cycle Management (Provider)
3. Managed large teams.
4. Good communication skills.
Preferred:
- Define and monitor OLAs in accordance with the client SLAs and ensure client satisfaction is met or exceeded
- Review monthly reports, progress and performance of projects and design game plans to enhance the same
- Cost/ Budgeting/ Forecasting/ P&L management
- Transition Management
- Responsible to maintain high quality standards
- Responsible to drive initiatives in the management and organizational level that contribute to long-term operational excellence
- Drive sustained margin growth on year on year basis
- Create appropriate servicing and retention strategies for customers
- Responsible to build consensus and commitment for achieving the organizations vision
- Contribute to short and long-term organizational planning and strategy as a member of the management team
- Participate in business development activity
- Support in establishing policies across various levels of operations to promote company culture and vision
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