Director - Operations RCM US Healthcare

Job Description : Provider Lead

Role Summary :

We are looking for a strong leader to lead our Provider Practice. This is a leadership role would involve business strategy planning, business development, stakeholder management, capability development, as well as employee engagement. Practice Lead will be responsible for overall leadership of the provider team including, but not limited to :

- Performance Management

- Service Excellence

- Communication

- Quality Assurance and Risk Management

- Practice Performance

- Budgeting and Finance

- Practice Development

Essential Responsibilities :

- Facilitate the planning and organization of all strategic initiatives.

- Direct and oversee the initiation progress, resource requirements, financial performance, benefits and value levers, and communications associated with, tactical and business as usual projects led by the function.

- Identify, develop, and execute key processes that improve overall organizational efficiency and effectiveness including governance. Direct budgets and related financial oversight

- Own and lead special projects related to current or future business priorities. This could include, but is not limited to, researching new and innovative technologies, vendors, products, etc. and determining the alignment to the strategic plan and business impact.

- Perform management responsibilities involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.

- Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary

- Oversight of Revenue Cycle Management services

- Implement and manage efficient and effective operational policies, processes, and best practices within the functions of the revenue cycle.

- Establishes annual goals and objectives for the team based on the organization's overall strategic goals.

- Provide expertise in automation and driving the team to identify automation opportunities

- Leverage EMR expertise and act as a subject matter expert

- Liaison with leadership team in the US across technology and business process services

- Effectively communicates with team members, customers, partners, and management, including assisting with or conducting more complex technical walkthroughs, reporting project status, enabling vendor solutions, and providing accurate and concise documentation.

- Other duties as assigned or requested.

Required :

- Bachelor's or master's degree in Information Technology and 18+ years of experience in Healthcare Provider space (IT and Business Process)

- Experience in revenue cycle operations

- Experience on EMR implementation / support.

- Experience with EPIC (preferred)

Good to have :

- Device / Application Integration

- Business intelligence and data analytics

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