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Recruitment Partner at Lineupx
Views:870 Applications:274 Rec. Actions:Recruiter Actions:18
Director - Operations - Neobank (10-15 yrs)
We are looking for a fast paced, start-up enthusiasts for a Neobank who understands the financial world and want to look at it from the eye of a customer.
Roles and Responsibilities :
- Setting up customer service team and process from scratch.
- Leading and supporting customer service teams through required changes.
- Assisting with the design and rollout of new support channels and service offerings.
- Specifying and building tools to improve the speed and quality of support.
- Analyzing support workflows and making suggestions to improve efficiency and effectiveness.
- Working closely with product teams to understand and give input into product changes relating to the customer service department.
- Identifying and acting to remove obstacles to delivering consistently high levels of service.
- Taking part in forecasting and budgeting for customer service and tracking the actual performance against budget.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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