Director- Operations Job Responsibilities:

- Overseeing all operational activities for the organisation.

- Identifying opportunities to streamline business processes and systems.

- Translating the company's strategic plans into defined operational plans.

- Defining performance management KPI's to monitor operational success against objectives.

- Reporting to the COO on operation activities towards business goals.

- Restructuring business activities to increase speed and efficiency.

- Working alongside other members of the business on business projects.

- Establishing a culture of continuous business improvement.

- Overhauling customer service activities and implementing minimum standards across all contact with customers.

- All aspects of Day to day management of the operations team.

- Researching opportunities for cost savings across the business.

- Staying up to date with technological changes within the industry.

- Minimising operation expenditure within the business wherever possible.

- Developing leadership and coaching programmes to increase employee effectiveness.

- Commercial awareness with an eye for seeing business improvement opportunities.

- Manages team workloads in order to meet goals and deadlines

- Improves and makes sure all existing systems and policies are adhered to.

- Ensures customer requirements are met in a timely manner and customer feedback is regularly done.

- Promotes and enforces safety/ security in the workplace

- Manages stock and inventory through CDMs

- Oversees IT and T functions

- Works closely with other departments ( HR, Sales and Finance ) to promote efficient optimisation

- Identifies improvement areas and plans and implements systems to boost company effectiveness

- Manages internal and external service suppliers

- Executes plans designed to meet company goals by changing policies and coaching employees

- Training and Induction ( overall management of the Company's ongoing training calendar)

- Centre Audits

- Maximum retention of staff and clients .

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