17/11 Anu Mudgal
Consultant at LeadHire

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Director - Operations - FinTech (10-18 yrs)

Bangalore Job Code: 865052

Deep passionate customer success leader, coupled with a driving motivation to solve customer problems and continually improve their experience

What we are looking at, Must-Haves

- Experience from Fintech industry

- Proven experience in Customer support

- Excellent written and verbal communication skills and relationship building skills

- Minimum team size handled should be 30 members

What will you do:

- Provide leadership and direction to the Customer Support to ensure it discharges its mandate and meets expected goals, measures and targets required to achieve customer satisfaction.

- Plan, develop and implement customer service policies, strategies, and processes for the entire organization to provide client-focused services and administrative functions.

- Continuously improve existing policies, strategies, and processes.

Women-friendly workplace:

Maternity and Paternity Benefits

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