Director - Operations & Customer Success/Experience - Online/Internet

Bangalore based, with 200+ Plus people strong, been around for 4+ years, and raised 6 rounds of venture capital funding; one of the well known internet/ Online Company hiring "Director Ops & Customer experience".

If you are an expert in understanding Business Operation work and go above and beyond to make it work for the business by using your amazing Operation Skills!! We are looking for you :)

Position Title : Director Ops & Customer experience.

Experience : 8+ years

Location : Bangalore

Job Description :

- This will drive customer and operational excellence and - best in class- lean practices across various teams within the Operations unit which includes Sourcing, Logistics/Supply Chain and Customer Experience.

- This role will be responsible for creating a world leading customer success strategy that makes customer retention a key day to day pillar of every role across the organization.

Responsibilities :

- Driving organizational growth through initiatives aimed at repeat base, including growing the overall base of repeat users, driving frequencies (transactions) of repeat users and improving retention for relevant cohorts of consumers.

- Drive thinking for relevant consumer offerings, new service offerings, and innovations to drive the repeat business, and work closely with other teams and stakeholders to implement these.

- This role will cover management of wide range of issues, from strategic contracts management to input on day-to-day operations.

- Emerging trends, drive demand planning, customer focused fulfillment strategies, production planning, margin expansion and forecasting.

- Share insights and statistics with Leadership team to bridge the gap.

- Coordinate across different functions to deploy processes and systems.

- Coaching and leadership skills that bring out the best of the team.

Skills :

- Strong Academics, from TIER 1 institutes.

- Leadership level in the organization.

- Strong SCM / General Management skills are required.

- 8+ years of ex consulting and consumer industry experience

- You are customer-centric with a natural instinct to relate to their needs & problems.

- You are exceptional at team dynamics and great at keeping up energy levels, momentum & relations.

- Proven track record driving change and innovation.

- Strong ability to source and analyze data to drive business strategies and decisions.

Soumyashree SR
Principal Talent Acquisition