Talent Acquisition - Consultant at Avtar Career Creators
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Director - Operations - Client Service Delivery - Investment Bank (12-25 yrs)
Leading Investment Bank hiring for Director Operations ( Client Service Delivery)
Job Location : Pune
Salary : Not Constraint for the Right Candidate.
Skill set : candidate who's managing more than 3 LOB in IB Domain would be preferred
Job Profile :
- Flawless execution of client SLAs, meeting of deadlines
- Development, collation and reporting on all KPI dashboards reporting.
- Responsible for Compliance and Audit obligations for processes through extensive control and operations risk framework in line with corporate policies and guidelines.
- Attract, motivate, manage and develop a team of Service Delivery Managers/ Operations Managers that are focused at all times on service delivery to internal clients as well as external clients serviced from India
- Focus on India People Strategy
- Communicate and help foster the brand.
- Production of various MIS reports for use by the senior management and LoB
- Developing and implementing tools to manage and improve Quality, Accuracy and Timeliness
- Ensure effective performance management of assigned Operations staff in India at all levels
- Initiate and assist in India strategic focus initiatives
- Financial discipline around all aspects of relevant operations
Direct and detailed input to compensation and incentive recommendations regarding all employees in Operations Director remit.