11/05 Zoya
Talent Acquisition - Consultant at Avtar Career Creators

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Director - Operations - Client Service Delivery - Investment Bank (12-25 yrs)

Pune Job Code: 696766

Leading Investment Bank hiring for Director Operations ( Client Service Delivery)

Job Location : Pune

Salary : Not Constraint for the Right Candidate.

Skill set : candidate who's managing more than 3 LOB in IB Domain would be preferred

Job Profile :

- Flawless execution of client SLAs, meeting of deadlines

- Development, collation and reporting on all KPI dashboards reporting.

- Responsible for Compliance and Audit obligations for processes through extensive control and operations risk framework in line with corporate policies and guidelines.

- Attract, motivate, manage and develop a team of Service Delivery Managers/ Operations Managers that are focused at all times on service delivery to internal clients as well as external clients serviced from India

- Focus on  India People Strategy

- Communicate and help foster the brand.

- Production of various MIS reports for use by the senior management and LoB

- Developing and implementing tools to manage and improve Quality, Accuracy and Timeliness

- Ensure effective performance management of assigned Operations staff in India at all levels

- Initiate and assist in India strategic focus initiatives

- Financial discipline around all aspects of relevant operations

Direct and detailed input to compensation and incentive recommendations regarding all employees in Operations Director remit.


Women-friendly workplace:

Maternity and Paternity Benefits

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