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23/08 Dipti
Founder at iREC Solutions

Views:748 Applications:107 Rec. Actions:Recruiter Actions:9

Director - Operations - BPO (2-4 yrs)

MP/Indore Job Code: 485371

Responsible for managing assigned accounts, this responsibility encompasses a variety of activities that require consistent directing, planning, scheduling, and tracking of tasks.

- Building relations with client

- Collaborating with senior management on client account management and growth

- Partner with Operations team to ensure SLA delivery

- Host client visits and formal review sessions (MBR/ QBR) and Vendor Summits

- Meet Profitability expectations Revenue, Margins, Billing accuracy and Turnover

- Review forecast and overlook capacity planning- Manage program scorecard/ Guide program placement

- Drive business growth organically and also through new initiatives

- Integrate client strategic objectives to Organization objectives

- Contract renewal/ negotiations

- Drive Continuous Improvement in Operations, Training, Quality for effective program management

- Good communication around issues and opportunities

- Get things done, make things happen

- Business Contingency Planning (BCP\DRP)

- Formulating action plans for any contingencies to be encountered by the process, keeping in mind current and future requirements.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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