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12/01 Abhranshu DasGupta
Director at AxmiYaN HR Solutions Pvt Ltd

Views:2205 Applications:202 Rec. Actions:Recruiter Actions:36

Director - Operations - BPO (10-15 yrs)

Indore Job Code: 530593

We are looking for Director Operations for a Leading Global BPO in Indore...

CANDIDATES WILLING TO RELOCATE INDORE SHALL APPLY.

Looking for candidates currently working with Known/Reputed International BPO Only as AGM, DGM, AVP, GM, Or Sr Manager Operations with 2 yrs exp in current role.Should have good stability with all organizations

Should have experience in handling multiple verticals-(Telecom/eCommerce, Banking)

- Excellent Communication skills

- Should be from BPO background

- Should be from renowned organization

- The current designation should be AGM, DGM, AVP, GM, Or Sr Manager Operations with 2 yrs exp in current role.

- 10+ years of experience

Job Description:

- This role is responsible for: Manage day to day center operations

- Meet or exceed KRAs of all team members such as Ops managers, ACCM- s, AMCC's and agents.

- New training and ongoing training of team members.

- Responsible for grooming and development of the team. for revenue generation of assigned process and span and achieve the desired Efficiency and productivity as per targets.

- Responsible for achieving desired client KPI's throughout and align team to deliver the desired results.

- Responsible for direct client communication in terms of any deliverables asked and demanded by the client.

- Manage assigned shifts throughout the week (proper escalation, list management, strategic seating, etc.)

- Hold team meetings on a regular basis with the direct reports

- Document and communicate system and business process gaps

- Excellent command over English (Verbal & Written

- Minimum of 2 years of experience as Sr. Manager-Operations.

- 7-8+ Years of total Experience and preferably in handling BPO business in International vertical.

- Basic Computer skills required

- Working knowledge of Excel Power point

Pls contact Abhranshu at 958491 7778

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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