Director - Operations - 3PL

Purpose :

To lead and manage all aspects of company's Supply Chain Operations. To clearly articulate and subsequently implement the strategy. To support the development of new business opportunities and to ensure that Supply Chain division is capable of growing in scale and complexity to meet our customer's requirements. To deliver significant change management solutions, and ongoing change culture. To ensure company complies with legal requirements for its operations.

Key Tasks, Accountabilities and Responsibilities :

- Retaining and growing current business

- Ensuring the safety, culture, welfare, recruitment, succession of employees

- Drive excellent safety culture

- Conduct Service Level Performance Review with customers

- Meet profit targets

- Manage and deliver customer focused service

- Ensure a high level of customer satisfaction

- Maintain segment standards on profit margins and discount guidelines.

- Driving and improving performance of operation

Customer

- Develop and maintain strong partnerships and relations with customers

- Meet with customers frequently to understand customer expectations and fulfill their requirements

- Manage customer relationship to achieve high customer satisfaction

- Present and sell proposal/ idea to convince customers

- Investigate and review key customers supply chain needs and identify where company can best apply value

- Create cost and operations simulation models for major new business opportunities

- Manage the budget and be responsible for customer accounts

- Management of debt control

- Liaise at the appropriate level to ensure customer retention, development and growth of new business

- Establish and implement a logistics business vision that directly impacts the strategies and business results

- Support with strategic business activities, development of business plans and strategies for company and the implementation of these plans

Stakeholder

- Work with Business Development to support the achievement of growth targets

- Maintain links with the industry and appraise potential acquisition targets

- Establish relationships with key decision makers and influencers in target accounts

- Collaborate with the other functions and business's eg HR, IT, Finance, Marketing to achieve common outcomes

- Handle high-level managerial responsibilities for the sectors, including: conferring with and representing the sectors in country management meetings, regional offices, various government agencies, and the public

- Manage multiple vendors to ensure we are maximizing on cost and performance.

- Maintain long-term and stable relationships with vendors.

- Undertake Quarterly Business Reviews with key suppliers using a scorecard to provide feedback and track progress

Process

- Oversee all customer accounts to ensure that his/her management teams provide smooth logistics operations and stay within the budget

- Ensure that there are means for monitoring and evaluating operations and cost effectiveness

- Produce a management structure for the respective sites which clearly outlines responsibilities and accountabilities

- Develop and direct the implementation of goals, objectives, policies, procedures, and work standards

- Contribute to the overall quality of the service by developing, reviewing, and implementing policies and procedures to meet quality requirements, customer needs and the company mission

- Review and evaluate program and service deliveries

- Oversee preparation of periodic and managerial reports

- Responsible for the management of the entire operation of all customer account

Financial

- Manage the budget of the business and responsible for the delivery of the P&L

- Create a P&L for operations and develop a robust budgeting process

- Drive continuous GP improvement and meet profit target

- Administer and monitor budgets and expenditures, including staffing and operational needs

- Ensure regular, timely and accurate reporting of service, cost and quality KPI

- Ensure operating teams meet contractual commitments for service, cost and reporting

- Ensure the site meets its productivity and quality targets within open and closed book environments

Management

- Make directional and high-level managerial decisions and recommendations in order to achieve business and financial results

- Review operational issues and develop solutions to enhance operations

- Take critical decisions and makes recommendations in order to achieve operational and cost effective results

- Manage the service, quality and cost performance of key suppliers of transport services through a comprehensive carrier management programme

- Ensure effective use of resources within approved budget

- Prioritizes and allocates available resources

- Ensure oversight of necessary corrective and preventive action decks

- Make recommendations for improvements and ensures maximum effective service delivery

- Lead continuous improvement initiatives that result in cost savings and/or an increase in customer satisfaction

- Standardise KPI reporting across operations

- Identify where the services to customers should be improved, then develop and implement initiatives and processes for warehouse management

- Promote and enforce compliance with prevailing legal and statutory requirements

- Maintenance of operating licence

Project Management

- Provide leadership support to his/her management teams

- Promote core values and act as a role model to his/her management team and wider group

- Develop IKOs/KPIs with team members and monitor individual performance and provide constructive feedback

- Responsible for developing staff in all warehouse operations to be competent

- Identification of development and training needs in order to maximize individual/team contribution

- Develop robust resourcing/ sucession planning

- Provide coaching and development of all staff within the department to facilitate personal growth

- To support the cultural developments for the site, engaging the teams and fostering an environment of trust and respect at all levels

- Ensure safe working practices are followed

- Participate in safety committees and allows and supports staff to participate in safety committees as required

- Ensure that the employees comply with the rules, regulations, instructions, orders or measures relating to work safety

- Conduct Hazard Analysis with Safety Committees and train the employees in potentially hazardous work practices

- Comply with company OHS policy and procedures

- Ensure the conduct of annual drills of emergency and evacuation as required by the law or company policy

- Responsible for all issues relating to Health & Safety and the Environment

Functional Experience

Minimum 15 years experience (dependent upon country size) in General Management of large and complex service related businesses preferably in the Supply Chain Industry and/or with MNCs.