Director - Operation - eCommerce Startup

- Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiative

- Providing expertise to the Operations Excellence Team

- Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals

- Responsible for delivery of Cost, Quality and Customer Service of the warehouses through establishing performance objectives, people development, process and budgetary control.

- Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks

- Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs

- Uphold organization policies and standards, ensuring legislative regulations are followed

- Work closely with human resources to lead team with integrity and establish and maintain a trusting, inclusive, and productive environment

- Setting up strategy for Cost of Operation

- Setting up of KPI for smooth operation management

- Monthly review and weekly Review & analysis of operation KPI