Managing Partner at Dimensions HRD Consultants
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Director - Investor Services - Asset Management (15-20 yrs)
Director - Investor Services - Asset Management
Our client a a leading global alternative asset management company is seeking a dynamic, results-driven individual to join as Director Investor Services
POSITION OVERVIEW:
- The Investor Services Director will build out a team that is currently in its infancy in Mumbai. The medium-term vision is to grow the team 50/50 in US/India, and s/he with their US counterparts will work towards building out a seamless, international team.
- This person will be joining a team whose mandate is continuing to grow, which will shortly cover (Private Equity, Real Assets, Credit, plus Employees as Investors).
- This person will be the day-to-day manager, with a special focus on governance over its processes and be a champion for data integrity.
- She/he will be an integral part of operationalizing and optimizing procedures, as well as improving the client experience.
PRIMARY RESPONSIBILITIES:
- Build-out of a growing team - professional development, talent management
- Day-to-day management of the team's deliverables:
- Investor Onboarding & Lifecycle Management
- Investor Reporting & Delivery via Investor Portal
- Management Reporting
- Investor Inquiries
- Investor-related system administration (CRM, Portal)
- Develop/update Investor Services Procedures
- Develop Controls, KPIs, Dashboards, SLAs for oversight & management of function
- Work closely with US counterpart to optimize work across teams
- Champion strategic overhaul of the department; operationalize transformation projects into BAU processes
- Support Risk Management process for Investor Services
- Liaise with Marketing, Finance, Legal, external Admins, and other teams to align end-to-end processes
- Continuously assess processes & procedures for improvements & standardization
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