General Summary : The People Solutions and Services Site Lead will be responsible for developing, leading and managing a team of professionals to deliver excellent HR services and resolutions. The lead will be responsible for developing and achieving target key performance indicators and service level agreements. The People Solutions and Services Lead will report into the People Strategy and Operations Lead. During the ramp-up and transition phase, the People Solutions and Services Lead will be responsible for setting up / assessing the People Services infrastructure and operations. They will achieve timely and accurate deployment of all People Solutions and Services infrastructure needs in accordance with performance and quality standards defined in relevant metrics. Principal Duties And Responsibilities : - Lead a regional HR Service organization and train, develop and lead a multi-cultural and geographic team - Plan, lead and deploy Regional HR Services to achieve long term plans and delivery strategy across multiple businesses and countries to establish and increase service delivery quality and focus on operational efficiency - Anticipate, identify and solution complex issues regarding the People Solutions and Services operations (e.g., telephony, HR systems, etc.) and oversee the delivery of solutions - Implement new processes and technology, partnering with other departments to ensure smooth project delivery and execution - Monitor and maintain effectiveness and efficiency of the People Solution and Services tools with a focus on quality improvement opportunities and mitigating risk in the following areas: - Case management - Knowledgebase - Telephony - Document management systems - Electronic employee personnel files - Implement and monitor service level agreements, quality targets, and key performance indicators (KPIs), and customer feedback, to ensure People Solutions and Services Team is delivering as designed. Identify areas of concern and recommend changes when appropriate - Perform audits of case management to ensure cases continue to move through the business process to resolution - Partnering with the People Solutions and Operations Lead, develop and deliver presentations to senior leaders across the business on the People Services Team performance, trends, and activity - Work with the People Strategy and Operations lead, and respective HR Community of Practice leads on scheduling and demand planning to ensure adequate coverage during normal and peak periods (e.g., holidays, open enrollment) - Drive operational efficiency across HR by leading Tier 2 delivery teams across HR functional areas including Total Rewards, Talent, Employee Relations, etc. - Deliver best-in-class specialized services, and contribute to the development and improvement of HR programs, policies and technology/solutions in relation to business/regulatory contexts globally Minimum Qualifications : - Bachelor's degree or related work experience.. - 11+ years of Human Resources experience.. - 5+ years of HR Shared Service Center experience. Preferred Qualifications : - Advanced Degree preferred - Advanced Degree or equivalent in Business, Human Resources, Psychology, Humanities, or related field. - Demonstrate resourcefulness, take initiative and think outside the box to develop custom solutions. - Ability to forecast company needs considering the relevant emerging external and internal trends and challenges against business strategy.

Hyderabad

Bangalore

Director - HR Shared Services - Telecom/IT/Automobile/Electrical 

Director - HR Shared Services - Telecom/IT/Automobile/Electrical  ,Job Description for Director - HR Shared Services - Telecom/IT/Automobile/Electrical  in Skima Innovations pvt ltd. in  Hyderabad Bangalore for (12-20) years of experience. Apply Now!

Job Description for Director - HR Shared Services - Telecom/IT/Automobile/Electrical  in Skima Innovations pvt ltd. in  Hyderabad Bangalore for (12-20) years of experience. Apply Now!