Head - Sourcing at Confidential
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Director - Healthcare Operations - Provider Domain - BPO (10-12 yrs)
Job Description :
A leading BPO with across the globe is looking out for Director HealthCare operations (Provider Domain) - Female candidates only ready to work in 4PM-1AM shift in Thane location -
Job Responsibilities :
- Heading operations (provider side) Lead Operations and P&L for the assigned projects
- Experience in end to end RCM/RPM, AR, Medical Billing, payment posting, claim processing etc
- Developing in-depth knowledge base among the team members relating to domain and process
- Responsible for driving quality improvement initiatives to ensure avoidance of penalty
- Attrition Management
- Oversee team reviews, submit progress reports of the team to the BUH and conclude appraisals
- Conduct individual performance reviews and propose the required action plan
- Active involvement in disciplinary issues arising out of the team
- Ensure project meets all the required Quality parameters - internal and external
- Monitoring and assisting the quality of the work done by the team
- Co-coordinating with the client on process-related issues and updates
- Identifying, recommending and implementing ways to increase the quality of operating teams, with productivity as a bonding CTQ
- Client co-ordination on overall process progress and monitoring of issues
Desired Profile :
- 10+ years of hardcore BPO RCM/RPM operations experience Should have experience into transition and have work exposer towards RFP/RFI
- Experience in handling the end to end operation - P&L, SLA, Client Management
- This role be in a capacity to handle the overall site
- Provider line of business experience is a must
- Good communication skills, interpersonal skills and excellent team handling skills
- Ability to work with a diverse population
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