HR at Recruise India Consulting
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Director - Governance Services - IT (10-16 yrs)
Company : Our client is a leading technology insights, market intelligence and advisory services company, serving more than 500 clients around the world to help them achieve operational excellence.
Position :- Director
Location: Bangalore
Job Code:- 0009
Job Description:
- Manage the delivery of Governance Services for various clients out of India in all respects – Service Levels, operational execution, interface with client side resources as well as direct client interfaces, etc
- Manage the transition of new clients governance services to India
- Manage the Governance Services resources in India
- Hire, train and motivate the resources across levels within the Governance Services unit in India
- Administrative responsibility for the unit for all internal admin processes in terms of time accounting, financial matters etc.
- Manage the India Governance Services Operations budget
- Support the pursuit process for selling Governance Services to new clients – showcasing the existing capabilities, support the development of collateral material etc.
- Interface with the other operations in India
Learning Opportunities:
Significant learning opportunities for the candidate covering:
- Exposure to international marquee clients across a range of industries
- Member of the Organisation’s Global Governance Services Management Team
- Utilize leading edge software tools
- Mentoring by Leadership team
- Training in organisation’s gold standard sourcing industry tools, methodologies and processes
- ITIL certification opportunity
- Opportunities to travel internationally for short durations
Required Skills and Experience:
- Excellent operations management skills
- Excellent communication (verbal and written)
- Process oriented individual with strong discipline
- Sensitivity to different cultures to work in international teams
- Willingness to work with clients and colleagues across different time zones
- Manage teams for ensuring on time delivery of high quality work that meets the services levels expected by the client
- Relationship building skills with clients
- Ability to quickly learn and apply methods, processes and tools
- Good Working knowledge of MS Office suite
- Prior IT experience desirable
- Basic financial management
- 6 Sigma qualification and experience a plus
- ITIL certification and experience a plus
- 5 – 10 year prior ITO and/or BPO operations management experience essential
- Overall total work experience – 10 -16 years
Location:
- The position is based out of Bangalore, India. The business may require occasional and short duration travel in India or overseas.
Please send your updated profiles to divya@recruiseindia.com
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