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Lead Talent Acquisition at Talentiser
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Director - Global Operations - SaaS (6-12 yrs)
As the 'Director - Global Operations', you will scale the team and processes to deliver consistent high quality output across markets and work streams. You will lead a high performing team motivated by improving the merchant experience - while being responsible for setting the strategic direction for the function, with cross functional stakeholders and business leadership.
Key responsibilities include -
- Guide the organization to design and deliver incredible merchant experience.
- Set strategic direction and distil it down to comprehensive OKRs - providing regular feedback on team and process level performance.
- Maintain metrics and analysis of team performance, and deliver regular reporting on team performance in the form of written analysis and performance reports.
- Build and scale automation driven processes - leveraging scripting, integrations and intelligent process design.
- Lead the development & deployment of standardized operational protocols on a global scale supported by robust documentation.
- Relay structured feedback to our product teams, delivering the pulse of the merchant base.
- Transmit and foster our values, serving as a beacon of customer-centric principles and culture of transparency, empathy, inclusion, and empowerment.
- Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, and other organizational improvements.
Key Requirements:-
- MBA or Master's degree.
- Experience translating ambiguous problems into concrete data-driven action plans.
- Experience building and leading operational and strategic initiatives, running multiple projects or work-streams simultaneously.
- Experience collaborating with product, sales and strategy teams to define cross-functional plans for sequencing tasks and meeting objectives.
- Solid communication skills, including the ability to convey complex cross functional agenda.
- Basic proficiency at SQL
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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