Director - Global Operations - SaaS

As the 'Director - Global Operations', you will scale the team and processes to deliver consistent high quality output across markets and work streams. You will lead a high performing team motivated by improving the merchant experience - while being responsible for setting the strategic direction for the function, with cross functional stakeholders and business leadership.

Key responsibilities include -

- Guide the organization to design and deliver incredible merchant experience.

- Set strategic direction and distil it down to comprehensive OKRs - providing regular feedback on team and process level performance.

- Maintain metrics and analysis of team performance, and deliver regular reporting on team performance in the form of written analysis and performance reports.

- Build and scale automation driven processes - leveraging scripting, integrations and intelligent process design.

- Lead the development & deployment of standardized operational protocols on a global scale supported by robust documentation.

- Relay structured feedback to our product teams, delivering the pulse of the merchant base.

- Transmit and foster our values, serving as a beacon of customer-centric principles and culture of transparency, empathy, inclusion, and empowerment.

- Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, and other organizational improvements.

Key Requirements:-

- MBA or Master's degree.

- Experience translating ambiguous problems into concrete data-driven action plans.

- Experience building and leading operational and strategic initiatives, running multiple projects or work-streams simultaneously.

- Experience collaborating with product, sales and strategy teams to define cross-functional plans for sequencing tasks and meeting objectives.

- Solid communication skills, including the ability to convey complex cross functional agenda.

- Basic proficiency at SQL