Hiring for one of the leading financial technology providers headquartered at US. Position : Director - Global Customer Success Operations Job Location : Hyderabad Experience : 10+ yrs Role Dimension : The India Director will be responsible for recruiting, developing and managing service teams focused on execution of the following main functions: - Client Assist Team: Assist clients with data and user management requests (customer facing); i.e.: add users to data room, change configurations in data room, create new folder structures in data room. - Offline Archive Team: Responsible for scheduling and queue management of offline archive orders (backoffice) - Backoffice Team: Execute on bulk operations for clients and other production functions (backoffice). Primary Responsibilities : - Develop and implement processes, procedures and workflows - Supervise, train and manage the performance of team members - Responsible for the coordination and timely completion of customer requests - Define project scope, determine appropriate project features and functionality, liaise with key contacts throughout the active project engagement process - Identify inefficiencies within internal systems and processes and design/implement improvements - Manage risks, priorities and expectations in a fast-paced, queue driven environment - Ensure team meets or exceeds the service expectations of both internal and external clients - Provide issue resolution support - Manage the creation and distribution of operational and business reports - Develop and enhance cooperative interdepartmental relationships and communications Abilities &amp; Qualities : - Strong team-building skills; able to lead by both example and directive - Commitment to deliver high levels of quality and customer service - Able to analyze operational metrics and use statistical analysis as a basis for process improvement - Strong technical acumen and a desire to learn new technologies and methodologies - Commitment to process and technology innovation - Able to thrive in a deadline-driven environment with rapidly changing priorities - A team player with a solution-oriented attitude who is able to develop those qualities in others - Able to train the team to follow best practices - Excellent verbal and written communication skills as well as the ability to give effective presentations to internal and external audiences - Able to work independently and to exercise sound judgment and discretion in handling multiple priorities, escalating as appropriate Required : - Bachelor's or Master's Degree with 10+ years experience in data related Operations - 5-7 years- experience in managing application, including operations management, systems knowledge, and process design - Experience of directly managing teams, preferably supporting hosted applications - Experience in various metrics and reporting for team productivity, utilization and capacity planning - Experience working with various forms of data, classification of data

Hyderabad

Director - Global Customer Success Operations - FinTech 

Director - Global Customer Success Operations - FinTech  ,Job Description for Director - Global Customer Success Operations - FinTech  in AdAstra Consultants in  Hyderabad for (10-15) years of experience. Apply Now!

Job Description for Director - Global Customer Success Operations - FinTech  in AdAstra Consultants in  Hyderabad for (10-15) years of experience. Apply Now!