Hiring for Global Account or Portfolio Delivery - Director Profile

- Global Account or Portfolio Insurance Delivery - Director Role

- This person will be expected to take accountability of delivery, financials, customer interactions, stakeholder management and drive delivery led sales. This person is also expected to bring in the prior experience to shape deals and solution deals to create a winning proposition.

- The candidate should have an agile, collaborative & entrepreneur mindset; the firm seeks not only a strong leader who can articulate a vision, but one who can also drive execution of that vision in a very concrete manner that results in tangible business outcomes (bookings, contribution margin, revenue, customer satisfaction, delivery excellence & people engagement).

- The role demands a high level of autonomy; a strong appetite to drive change and overcome organizational complexity; and a high level of drive to build a business from its current strong foundations to a potential billion-scale business.

- He/She/They will have 17+ years of experience in Insurance Portfolio Delivery or Insurance program leadership with a strong project track record and demonstrated contribution to delivery enabled sales & pre-sales. A Bachelor's degree is required; MBA is strongly preferred.

- This person is motivated to deliver high-quality work to drive customer satisfaction. They use their intellect, insight, and ability to build creative solutions with clients and colleagues while embracing a collaborative mindset. Key qualifications include:

- Strong in Delivery Management, Agile Methodology & execution, Various commercials & delivery models

- Experienced in Insurance Industry & Technology landscape

- Preferred experience of working on a Global Model having background on the industry functioning in NA, EMEA & APAC regions

- Delivery Executive Experience (Managed Services, Project Implementations, Release-based Implementations)

- Fixed Price/Fixed Fee/Fixed Capacity/contracts

- Led and delivered multi-tower initiatives

- Should be well versed with delivery operations

- Direct involvement in shaping deals, including financial and delivery aspects

- Leading, Guiding, Managing, and Motivating a diverse team including consistent high performers, driving consistent engagement across the team

- Prior experience of handling 1000+ people will be preferred

- Guide and develop next level of leaders (Project managers, delivery managers, client engagement leads)

- Prefer insurance experience with strong exposure to Digital, Data, Cloud, and Business Transformations

- Strong customer orientation, decision making, problem solving, communication and presentation skills

- Very good judgement skills and ability to shape compelling solutions and solve unstructured problems with assumptions

- Ability to manage ambiguity and look at creative solutions

- Very good collaboration skills and ability to interact with multi-cultural and multi-functional teams spread across geographies

- Ability to roll sleeves

- Strong executive presence and entrepreneurial spirit

- Superb leadership and team building skills with ability to build consensus and achieve goals through collaboration rather than direct line authority

- A positive, results oriented style, evidenced by listening, motivating, delegating, influencing, and monitoring the work being done

- Ability to establish immediate credibility among his/her peers, a professional who is respected for his/her intelligence and technical expertise

- An engaging/open interpersonal style complimented by the analytical pragmatism necessary to quickly dissect highly complex issues

- Strong interpersonal/communication skills with the professional staff, senior level executives, and the business community at large

- Demonstrates an ability and willingness to partner internally and externally to achieve appropriate objectives for clients

Key Competencies:

- Strong client relationship management

- Accountability,

- Negotiation

- Implementation mentality

- Team Building

- Career planning

- Rotation/cross training

- Employee Satisfaction

- Continuous Improvement mindset

- SLA Management

- Delivery Quality

- Metrics Driven Delivery

- Issue Resolution

- Financial Management & Acumen

- Operations management including forecast, cost containment, resourcing, audits

- Strong Business Communication at multiple stakeholder levels (client and internal)

- Monthly /quarterly review with the customers

- Comfortable with Delivery Led Sales

- Consultative Approach

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