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16/04 Vivek Mishra
Partner - Talent Acquisition at Confidential

Views:994 Applications:45 Rec. Actions:Recruiter Actions:7

Director - Field Service & Helpdesk - Medical Devices Business (10-25 yrs)

Any Location/Mumbai/Pune Job Code: 915128

As the Director Customer Service of organization you are responsible for ontime & effective resolution of customer escalations for complete Medical Devices portfolio. You work very closely with market service organizations, business service innovation, Q&R, spare parts supply chain and R&D insuring customer satisfaction while building right knowledge in the market field support teams.

You are responsible for :

- Define and implement strategic programs to deliver breakthrough improvements in customer satisfaction in the areas of customer escalations, first time right and first visit fix

- Lead the global teams located in the Netherlands, US, China and India for providing on time support for field customer escalations

- Build strategic work force and people development plan based on critical competencies required for the future of customer services

- Management of customer satisfaction related KPIs including daily management and problem solving to mitigate the gaps to targets

Women-friendly workplace:

Maternity and Paternity Benefits

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