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16/04 Vivek Mishra
Partner - Talent Acquisition at Confidential

Views:1152 Applications:53 Rec. Actions:Recruiter Actions:8

Director - Field Service & Helpdesk - Medical Devices Business (10-25 yrs)

Any Location/Mumbai/Pune Job Code: 915128

As the Director Customer Service of organization you are responsible for ontime & effective resolution of customer escalations for complete Medical Devices portfolio. You work very closely with market service organizations, business service innovation, Q&R, spare parts supply chain and R&D insuring customer satisfaction while building right knowledge in the market field support teams.

You are responsible for :

- Define and implement strategic programs to deliver breakthrough improvements in customer satisfaction in the areas of customer escalations, first time right and first visit fix

- Lead the global teams located in the Netherlands, US, China and India for providing on time support for field customer escalations

- Build strategic work force and people development plan based on critical competencies required for the future of customer services

- Management of customer satisfaction related KPIs including daily management and problem solving to mitigate the gaps to targets

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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