Director - Ethics & Compliance - Diversity Hiring

Ethics & Compliance - Director

Exp -18 +

Diversity Hiring - Female/Women on Break/LGBTQ/PWD

- Executing the Ethics & Compliance (E&C) global delivery strategy and delivery model in alignment with firm strategy;

- Enabling ethics and compliance program implementation in Acceleration Centers and support ongoing operations with E&C program teams in the Acceleration Centers

- Overseeing delivery coordination, planning and operations across E&C teams and Acceleration Center teams

- Overseeing a large matrixed team across multiple locations

- Developing and executing business strategies to achieve short and long-term goals

- Developing and implementing business plans to improve cost-efficiency

- Overseeing E&C global delivery operations and for the delivery of the overall operational metrics

- Maintaining positive and trust-based relations with stakeholders, delivery managers and leadership

- Assessing, managing, and resolving problematic developments and situations

- Ensuring the delivery of SLAs and KPIs targets including day to day service levels, customer experience, quality measures and compliance measures

- Upholding the responsibility and accountability for the operational performance of the E&C delivery teams

- Committing to the continuous identification implementation of operational best practice through interaction with the wider team

- Managing and developing the operational client relationships by conducting (where appropriate) operational review meetings and day to day ops liaison within key stakeholders

- Identifying and highlighting further opportunities for services and process improvements

- Exemplifying leadership, people management, communication and influencing skills at a senior level

- Building and maintaining relationships

- Translating business strategy into day to day delivery

- Setting and reviewing quality performance standards

- Setting and reviewing of organizational / productivity objectives; and,

- Demonstrating the ability to manage and influence key stakeholders.

Shobha