Director/Deputy Director - Solutioning - Retail/Healthcare/Consumer Goods Sector - BPO

Role :

Identify evolving trends and conceptualize/ implement innovative operations and transformation solutions for international e-retail, CG, travel and Hospitality companies in the arena of customer experience, mobile commerce, analytics and other emerging areas.

Responsibilities :

- Bid (RFI/RFP) Response, solution scoping, solution design & Bid Process for Digital/ traditional retailers, CG and travel providers - Operations, Robotic Process Automation, Artificial Intelligence, Analytics etc.

- End to End Solutions designing, Client Relationship Management, Transformation consultancy across Industries

- Coordination with all stakeholders (sales, operations, pricing, transition, technology, facilities et al) to ensure timely and high-quality proposal submission

- Lead and Contribute to the design, development, and implementation of winning solutions for customers to introduce and establish new solutions into their business and business processes

- Strong contribution to account mining / cross-sell activities and follow them up by pitching relevant capabilities to help create new opportunities.

- Mapping clients requirements and coordinating in implementing processes in line with the pre-set guidelines

Candidate requirement :

- Expert level understanding of online marketplaces, travel portals and develop marketable catalysts for growth of business.

- Good understanding of e-retail and travel platforms in terms of technology, functionality and back-end support services

Strong familiarity with : Supply Chain / E-commerce Operations