Director - Delivery Operations - BPO

Director Delivery Operations - Leading BPO (Diversity)

THE ROLE :

- This is a key leadership role with P&L responsibility for a large UK Banking process and will directly impact the growth trajectory of one of the most disruptive and fastest growing businesses of the company. The incumbent will bring extraordinary focus and expertise in and scaling a dynamic operation and organization focused on the customer-centricity, team growth and well-being and operational rigor.

- We are looking for a dynamic people leader who understands the - bigger picture and can balance strategic vision and thought leadership with execution excellence.

PROFILE & EXPERIENCE :

- 8+ years of operations experience within a BPO with deep industry expertise handling multiple projects simultaneously.

- Successful track record in growing and inspiring large global teams, with proven ability to select, attract, motivate, retain, and develop leaders and team members

- Proven ability to drive performance and grow businesses

- Experience in banking transformation through automation projects will be a significant advantage.

- Experience with a matrix driven organization. Proven track record of building strong relationships with stakeholders

- Strong internal client-facing skills with excellent communication, negotiation and conflict management skills

- Analytical acumen and the ability to streamline complex processes

- MBA/ PG Degree