Responsibilities

- Ensures IT operational service quality and efficiency

- Applies process improvement methodologies producing repeatable reproducible IT operations processes

- Provides IT Operations focus on improving customer satisfaction

- Guides IT Operations in creating and maintaining value for customers through better design, technology, and operation of services

- Shape and further develop continuity designs for future IT service delivery and operational strategy

- Evaluates risks inherent in current services while providing forecasts and what-if scenario analysis

- Work with Cloud Providers e.g. AWS, Azure, and Google Cloud Platform

- In-depth knowledge and understanding in core tenants to be considered when designing, developing and deploying to a Cloud.

- Understanding how to leverage Cloud services with an ability to identify the appropriate Cloud Platform products to use for popular architectural patterns

- Leading Cloud applications at scale and demonstrating how Cloud service can address each of the problems faced when designing for distributed scalable applications that are deployed across regions, Microservices, Decoupling, Self-healing, Testing & Security compliance

Key Deliverables :

- Continually improve the delivery of IT services & efficiency of IT Processes

- Service Continuity plans available for all services and locations

- Services transitioned to Operations with comprehensive security, change, release, and continuity management plans.

Requirements :

- Education: Bachelor's degree in Computer Science, Engineering, Business or related discipline required. MBA was desirable.

- General Experience: 7+ years of I.T. experience with 5 years of managerial or supervisory experience.

- Management: Ability to develop and direct strong teams to meet organizational objectives. Customer-focused, with a desire to continually acquire knowledge of customer's business objectives and processes to help drive service improvements and customer satisfaction.

- Process Improvement: Exceptional analytical & critical thinking skills required, including a thorough understanding of how to interpret customer business needs, translating them into operational requirements and solutions to improve productivity and service levels. Lean Six Sigma Green Belt certification preferred.

- Financial: Results-oriented with the ability to lead complex IT initiatives to completion-on time & within budget.

- Technical Leadership Requirements: Results-oriented with ability to lead complex IT assignments. Will need to handle multiple projects/initiatives simultaneously, adjusting to change, continually re-evaluating priorities and budget to ensure the most important efforts to the company are completed. Expansive IT knowledge and experience on the multiple IT solutions that often encompass the business partner's entire technical solution set (e.g.. SAP, .Net, and custom systems).

Required Technical Expertise:

- Minimum 3+ years of experience in Cloud domain architecture

- Experience in leading the design, implementation, and expansion of Organization's Enterprise Computing and Cloud Computing Solutions providing High-Performance Services using Open Source with focus on one or more of:

- Cloud Management Platforms - Design and implement a robust cloud management implementation including orchestration and catalog capabilities

- Cloud Infrastructure and Platform Services - Design and implement cloud infrastructure services to support rapid application deployment

- Compliance - Integrate compliance and data regulatory requirements into all solutions.

- Large-scale distributed systems architecture

- Multi-tier architectures: Load Balancers, Caching, Web Servers, Application Servers, Networking and Databases

- Stateless Systems, Content Delivery Networks, and System performance tuning

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