02/12 HR
HR at Michael Page

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Director - Customer Success - SaaS - IIM/ISB/FMS/MDI (8-15 yrs)

Bangalore Job Code: 869272

Customer Success Director l SAAS l Fortune 500 clientele'


Industry - IT-Software / Software Services

Category - Sales & Marketing

Job Type - Permanent

Job Description :


- Develop playbooks for expansion of existing footprint with clientele


- Own and deliver targets for client expansion & increase revenue share

Client Details

Our client is a leading SAAS product organisation, with its footprint in 90+ countries and backed by marquee investors. We are looking for a leader, to lead the Customer success function of the company globally.

Description

- Define and optimise the Client Journey, aligned with key client maturity milestones

- Measure effectiveness of client success with operational metrics for the team, including churn, revenue, and client satisfaction objectives

- Design and implement best practice processes to cost-effectively support accounts of all sizes and touch points

- Lead a team of customer success managers to drive revenue from existing clientele


Profile

- Minimum 8 years of relevant customer success experience

- Should have managed a team of at least 8 to 10

- MBA from a tier 1 college would be preferred

- Must have had managed global / Fortune 500 clients

Job Offer

- Industry leading compensation

- Opportunity to work with the best minds in the country


- Be a part of a truly global organisation


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Jishnu Banerjee on +91 080 6826 6823

Contact - Jishnu Banerjee - +91 080 6826 6823

The Apply Button will redirect you to website. Please apply there as well.

Women-friendly workplace:

Maternity and Paternity Benefits

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