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02/12 HR
HR at Michael Page

Views:681 Applications:202 Rec. Actions:Recruiter Actions:0

Director - Customer Success - SaaS - IIM/ISB/FMS/MDI (8-15 yrs)

Bangalore Job Code: 869272

Customer Success Director l SAAS l Fortune 500 clientele'

Industry - IT-Software / Software Services

Category - Sales & Marketing

Job Type - Permanent

Job Description :

- Develop playbooks for expansion of existing footprint with clientele

- Own and deliver targets for client expansion & increase revenue share

Client Details

Our client is a leading SAAS product organisation, with its footprint in 90+ countries and backed by marquee investors. We are looking for a leader, to lead the Customer success function of the company globally.


- Define and optimise the Client Journey, aligned with key client maturity milestones

- Measure effectiveness of client success with operational metrics for the team, including churn, revenue, and client satisfaction objectives

- Design and implement best practice processes to cost-effectively support accounts of all sizes and touch points

- Lead a team of customer success managers to drive revenue from existing clientele


- Minimum 8 years of relevant customer success experience

- Should have managed a team of at least 8 to 10

- MBA from a tier 1 college would be preferred

- Must have had managed global / Fortune 500 clients

Job Offer

- Industry leading compensation

- Opportunity to work with the best minds in the country

- Be a part of a truly global organisation

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Jishnu Banerjee on +91 080 6826 6823

Contact - Jishnu Banerjee - +91 080 6826 6823

The Apply Button will redirect you to website. Please apply there as well.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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