Director - Customer Success - SaaS - IIM/ISB/FMS/MDI (8-15 yrs)
Customer Success Director l SAAS l Fortune 500 clientele'
Industry - IT-Software / Software Services
Category - Sales & Marketing
Job Type - Permanent
Job Description :
- Develop playbooks for expansion of existing footprint with clientele
- Own and deliver targets for client expansion & increase revenue share
Our client is a leading SAAS product organisation, with its footprint in 90+ countries and backed by marquee investors. We are looking for a leader, to lead the Customer success function of the company globally.
- Define and optimise the Client Journey, aligned with key client maturity milestones
- Measure effectiveness of client success with operational metrics for the team, including churn, revenue, and client satisfaction objectives
- Design and implement best practice processes to cost-effectively support accounts of all sizes and touch points
- Lead a team of customer success managers to drive revenue from existing clientele
- Minimum 8 years of relevant customer success experience
- Should have managed a team of at least 8 to 10
- MBA from a tier 1 college would be preferred
- Must have had managed global / Fortune 500 clients
- Industry leading compensation
- Opportunity to work with the best minds in the country
- Be a part of a truly global organisation
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Jishnu Banerjee on +91 080 6826 6823
Contact - Jishnu Banerjee - +91 080 6826 6823
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