Director - Customer Success - SaaS Firm

- 8-12 years customer/account management responsible for renewals of subscriptions in a SaaS based company

- Experience in understanding and driving adoption of mobile app data analytics and user engagement tools

- Understanding of the digital marketing, retention strategies, mobile app marketing, mobile app analytics and engagement tools, as well as the client's key business imperatives

- Seasoned leader to manage team, grow business and relationship with large enterprise accounts

- Strong negotiating, presentation and communication skills

- Strong collaboration mindset & capabilities

- Strong initiative, positive attitude and be willing to travel up to 40% of the time

- Strong analytical and problem-solving skills with commitment to quality