Director(Customer Success) - SaaS - Well funded Fintech Firm - IIM/IIT/XLRI/FMS/IBS/MDI Client : - One of the fastest growing & well funded Fintech startup company based at Mumbai. It is a B2B online platform which create a one-stop marketplace of financial products. In a short span of time they have achieved headcount of 2000+ employees Pan India. - Organization provides a platform enables users to make smart financial decisions. It provides a data-backed list of the most reliable options to choose from. Search to purchase, a user can complete the entire process online in a few clicks. Organization is almost preparing to enter in Unicorn club. Grade : Director (Customer Success) Location : Mumbai Qualification : Relevant Engineering degree; preference for computer science or related degrees, MBA will be added advantage ; Tier 1 Institutes are preferred the most. (Only Full time education) Experience : 10-15 years CTC : 60- 70 lacs (Candidate who apply must be currently drawing 45 lacs or more) - Can be bit negotiable as per deserving candidate - Candidate should be stable in companies. Frequent job changes will not be entertained Mandatory Skills : - 10 years experience in leading customer-facing organizations. SaaS preferred. - Ideally combined background of post-sale and sales experience - Strong empathy for customers AND passion for revenue and growth - Analytical and process-oriented mindset - Demonstrated desire for continuous learning and improvement - Enthusiastic and creative leader with the ability to inspire others - Excellent communication and presentation skills Roles & Responsibilities : - Responsible for ensuring customer success and delight for across the globe Would be responsible to manage a team comprising Delivery/Support and Engagement - Lead and Manage the Customer Success Vision from strategic/operational perspective - Develop best practices and state of the art processes for customer lifecycle management - Drive operational excellence in the areas of on-boarding, adoption, renewal, up-sell, and churn reduction - Work effectively with internal stakeholders ( Product and Sales teams) to identify product insights, opportunities for ensuring customer delight - Develops strong customer relationship and executive stakeholder management including Directors, VPs, and C-level executives of Fortune 500 companies - Lead, Develop & Mentor a high performing team and culture of customer delight - Identify market trends, insights and provide thought leadership internally/externally - Develop and Monitor success metrics for organizing & measuring performance - Ensure resolution of all customer issues and acts as point of contact for escalations for both internal/external stakeholders as and when needed - Work closely with Solution Engineering teams to help resolve customer issues as per the SLAs. Those interested please contact Manisha; 9873002499

Mumbai

Director - Customer Success - SaaS/FinTech Startup - IIM/IIT/XLRI/FMS/IBS/MDI 

Director - Customer Success - SaaS/FinTech Startup - IIM/IIT/XLRI/FMS/IBS/MDI  ,Job Description for Director - Customer Success - SaaS/FinTech Startup - IIM/IIT/XLRI/FMS/IBS/MDI  in ABP Management Services in  Mumbai for (10-15) years of experience. Apply Now!

Job Description for Director - Customer Success - SaaS/FinTech Startup - IIM/IIT/XLRI/FMS/IBS/MDI  in ABP Management Services in  Mumbai for (10-15) years of experience. Apply Now!