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05/08 Manisha Pawar
Manager - Talent Acquisition at ABP Management Services

Views:546 Applications:138 Rec. Actions:Recruiter Actions:99

Director - Customer Success - SaaS/FinTech Startup - IIM/IIT/XLRI/FMS/IBS/MDI (10-15 yrs)

Mumbai Job Code: 1136567

Director(Customer Success) - SaaS - Well funded Fintech Firm - IIM/IIT/XLRI/FMS/IBS/MDI

Client :

- One of the fastest growing & well funded Fintech startup company based at Mumbai. It is a B2B online platform which create a one-stop marketplace of financial products. In a short span of time they have achieved headcount of 2000+ employees Pan India.

- Organization provides a platform enables users to make smart financial decisions. It provides a data-backed list of the most reliable options to choose from. Search to purchase, a user can complete the entire process online in a few clicks. Organization is almost preparing to enter in Unicorn club.

Grade : Director (Customer Success)

Location : Mumbai

Qualification : Relevant Engineering degree; preference for computer science or related degrees, MBA will be added advantage ; Tier 1 Institutes are preferred the most. (Only Full time education)

Experience : 10-15 years

CTC : 60- 70 lacs (Candidate who apply must be currently drawing 45 lacs or more)

- Can be bit negotiable as per deserving candidate

- Candidate should be stable in companies. Frequent job changes will not be entertained

Mandatory Skills :

- 10 years experience in leading customer-facing organizations. SaaS preferred.

- Ideally combined background of post-sale and sales experience

- Strong empathy for customers AND passion for revenue and growth

- Analytical and process-oriented mindset

- Demonstrated desire for continuous learning and improvement

- Enthusiastic and creative leader with the ability to inspire others

- Excellent communication and presentation skills

Roles & Responsibilities :

- Responsible for ensuring customer success and delight for across the globe Would be responsible to manage a team comprising Delivery/Support and Engagement

- Lead and Manage the Customer Success Vision from strategic/operational perspective

- Develop best practices and state of the art processes for customer lifecycle management

- Drive operational excellence in the areas of on-boarding, adoption, renewal, up-sell, and churn reduction

- Work effectively with internal stakeholders ( Product and Sales teams) to identify product insights, opportunities for ensuring customer delight

- Develops strong customer relationship and executive stakeholder management including Directors, VPs, and C-level executives of Fortune 500 companies

- Lead, Develop & Mentor a high performing team and culture of customer delight

- Identify market trends, insights and provide thought leadership internally/externally

- Develop and Monitor success metrics for organizing & measuring performance

- Ensure resolution of all customer issues and acts as point of contact for escalations for both internal/external stakeholders as and when needed

- Work closely with Solution Engineering teams to help resolve customer issues as per the SLAs.

Those interested please contact Manisha; 9873002499

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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