Director - Customer Success - Logistics Firm

- You will own and manage the Customer Success functions of the company in India and Asia.

- Develop strong relationships with the company's engineering team as well as business people to create successful customer engagements and grow revenue

- Drive Account Growth Outcomes: influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores, reduce churn and drive new business growth through greater advocacy

- Lead a World-Class Customer Success Team: attract high potential individual contributors into the team, create rapid onboarding process for new team members, and foster collaboration within the team and across customers

- Enhance Effectiveness and Efficiency through technology

- Represent the organization at the highest levels to prospective partners and customers. Empower the organization through effective communication

- Align with Sales across cross-sell and up-sell and focus on selling with a retention focus

- Align with Product and Engineering teams to provide customer input on product direction, drive escalated issues to resolution, and present our roadmap to our top customers

- Become the local subject matter expert for all technical and operational topics

- Manage the technical and operational implementation of customer projects

- Work with our partner ecosystem on sales and business development initiatives.

- Work on our planning process and help shape the strategies and tactics in the area of customer success

- Bring your ideas into a company's customer success mix and objectively evaluate their efficacy and success.