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29/01 Anamica Sinha
Consultant at The Skill Labs

Views:795 Applications:245 Rec. Actions:Recruiter Actions:4

Director - Customer Success - Logistics Firm (10-15 yrs)

Mumbai Job Code: 791110

- You will own and manage the Customer Success functions of the company in India and Asia.

- Develop strong relationships with the company's engineering team as well as business people to create successful customer engagements and grow revenue

- Drive Account Growth Outcomes: influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores, reduce churn and drive new business growth through greater advocacy

- Lead a World-Class Customer Success Team: attract high potential individual contributors into the team, create rapid onboarding process for new team members, and foster collaboration within the team and across customers

- Enhance Effectiveness and Efficiency through technology

- Represent the organization at the highest levels to prospective partners and customers. Empower the organization through effective communication

- Align with Sales across cross-sell and up-sell and focus on selling with a retention focus

- Align with Product and Engineering teams to provide customer input on product direction, drive escalated issues to resolution, and present our roadmap to our top customers

- Become the local subject matter expert for all technical and operational topics

- Manage the technical and operational implementation of customer projects

- Work with our partner ecosystem on sales and business development initiatives.

- Work on our planning process and help shape the strategies and tactics in the area of customer success

- Bring your ideas into a company's customer success mix and objectively evaluate their efficacy and success.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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