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HR Manager at Yo HR Consultancy
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Director - Customer Success - IT (9-14 yrs)
Director Customer Success
Location - Pune
Experience - 9 - 14 Years
Job Description :
- Managing a team of Customer Success Managers (CSMs). Own Renewals and Customer reference ability/evangelization.
- Provide ongoing guidance and consultancy to CSMs on a day- to- day basis - reviewing account health, stakeholder management, risk mitigation, expansion opportunities, etc.
Qualification :
- 9 + years of experience in managing Customer Success/Account Management teams with a multi-million-dollar portfolio in SaaS composed primarily of US accounts.
- 3-6 years of Customer Success/Account Management experience supporting a SaaS enterprise platform with primarily focussed on US accounts.
- Outstanding business consulting skills (forging relationships with senior- Level stakeholders; understanding business goals, strategic plans, metrics, and challenges; collaborating on solutions)
- Track record of proactively identifying problems and resolving them before they escalate
- Experience as an advanced user on a robust, SaaS-based enterprise software platform
- Superior communicator with excellent writing and verbal communication skills
- Sales enablement or sales technology experience is a very big plus
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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