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08/09 HR
HR at Michael Page

Views:874 Applications:273 Rec. Actions:Recruiter Actions:0

Director - Customer Success - FinTech SaaS Firm (10-15 yrs)

Hyderabad Job Code: 846542

Category - Sales & Marketing

Skills - Customer Success

Job Type - Permanent

Job Description - The role is responsible for ensuring clients get the highest possible value from their technology investment

Client Details

Our client is a US HQed 15 year old organisation with a significant footprint across various large enterprise and mid-market companies. They are valued over $1bn and have a multiple products in the Fintech Enterprise SAAS category.

Description

- Develop and manage processes, systems, KPIs and tactics to increase customer retention, satisfaction, renewals, software adoption and expansion (up-sell/cross-sell) opportunities

- Partner with Sales, Product and Consulting teams leadership to make sure clients maximize their investment

- Drive new business growth through greater advocacy and reference-ability from current customer base


- Oversee the execution of Customer Value playbook and track team performance


- Take a hands-on role with our customers and team members, helping navigating tough situations to achieve a positive result for all parties


- Serve as a key stakeholder in influencing product roadmap based on internal and external customer needs and experiences


- Define, implement and share Customer Value effectiveness measures across Customer Value organization


- Partner with Marketing on Customer Value enablement, customer marketing, and voice of the customer programs


Profile

You will have atleast 10+ years of experience in Customer Success function. You should have a proven track record of managing large teams and delivered significant value in metrics such as Retention, Upsell/cross selling and scaling up teams.

Job Offer

Large scope of responsibilities

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Dinesh Yegireddi on +91 124 452 5430

Contact - Dinesh Yegireddi - +91 (0) 124 452 5430

The Apply Button will redirect you to website. Please apply there as well.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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