AVP Recruitment at Squareroot
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Director - Customer Success - FinTech (8-16 yrs)
Director - Customer Success
We are Series C Funded well established Product company in FinTech Domain.
Position: Manager & Director -Customer Success
Location: Mumbai ( All 5 days working from Office)
Experience: 8 to 16 Yrs
Education: Any Bachelor/Master degree in CS/IT or related
Compensation: 25 to 50 L.p.a
- Proven experience in technical marketing of products/ solution consulting
- Must be from Lending domain
- SPOC for all day-to-day Direct customer interaction & engagement management
- Good at Business analysis, requirements gathering and design techniques; the ability to produce structured BRDs, and write functional specification.
- Must have handled in person interactions with Clients and not on remote basis
- Must be tech savy and should be able to understand technology terms and willing to learn high-level concepts
- Conversant with presenting solutions. Understanding of REST, Webservices and SOAP well
- Develop deep functional and technical know-how on our suite of products
- Subject Matter Expert of our products & Provide technical consultancy to customers
- Educate newly on-boarded customers on functional and technical aspects of our products
- Ensure successful on-boarding of new customers
- Manage multiple implementation projects running in parallel by interacting with internal & external stakeholders.
- Assess and analyze client key performance indicators to identify strategic opportunities and client educational needs.
- Guide offshore team and impart knowledge
- Identify the needs within the client organization and recommend new product or service offerings and develop a plan to drive maximum utilization of our products.
- Cultivate strategy based on products owned, client structure, and adoption issues.
- Escalation point for problem resolution