Director - Customer Success

We are Series C Funded well established Product company in FinTech Domain.

Position: Manager & Director -Customer Success

Location: Mumbai ( All 5 days working from Office)

Experience: 8 to 16 Yrs

Education: Any Bachelor/Master degree in CS/IT or related

Compensation: 25 to 50 L.p.a

Requirement:

- Proven experience in technical marketing of products/ solution consulting

- Must be from Lending domain

- SPOC for all day-to-day Direct customer interaction & engagement management

- Good at Business analysis, requirements gathering and design techniques; the ability to produce structured BRDs, and write functional specification.

- Must have handled in person interactions with Clients and not on remote basis

- Must be tech savy and should be able to understand technology terms and willing to learn high-level concepts

- Conversant with presenting solutions. Understanding of REST, Webservices and SOAP well

Responsibilities:

- Develop deep functional and technical know-how on our suite of products

- Subject Matter Expert of our products & Provide technical consultancy to customers

- Educate newly on-boarded customers on functional and technical aspects of our products

- Ensure successful on-boarding of new customers

- Manage multiple implementation projects running in parallel by interacting with internal & external stakeholders.

- Assess and analyze client key performance indicators to identify strategic opportunities and client educational needs.

- Guide offshore team and impart knowledge

- Identify the needs within the client organization and recommend new product or service offerings and develop a plan to drive maximum utilization of our products.

- Cultivate strategy based on products owned, client structure, and adoption issues.

- Escalation point for problem resolution