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Consultant Leadership Hiring at WK Associates LLP
Views:286 Applications:90 Rec. Actions:Recruiter Actions:12
Director - Customer Success Engineering - Product Based Firm (15-22 yrs)
Please Note:
Job Location is Bangalore
Preferably Candidates from Product based or Startup Companies.
Apply only if the Job Description Suits you.
The Director of Customer Success Engineering leads a function, comprised of engineers and data scientists, that principally involves four responsibilities to maximize customer value:
- Platform deployments and customizations at clients.
- Support for on-going operation of the platform at clients.
- Solutioning for pre-sales.
- Influence product roadmaps by relaying feedback from experiences deploying platforms at clients.
The ideal Director of Customer Success is a driven individual with 15+ years of relevant work experience in building and managing high performing client-facing engineering teams that have delighted customers.
Some of the key attributes for success are as follows:
- Can create repeatable engineering processes to successfully deploy, scale, and upgrade platforms at clients.
- Have attention to detail, strong operational focus and a hands-on working style
- Have excellent communication skills; can clearly articulate, engage, and build trust with technical stakeholders at customers, including CxOs, SVP, VP, etc.
- Have a proven record of unblocking relationships, turning detractors into advocates, and driving issues to resolution with great customer satisfaction
- Have a strong focus on customer satisfaction and retention metrics while staying empathetic to customer needs and inspiring loyalty and adoption.
- Be able to sense, influence and deliver on growth opportunities within our accounts
- Be able to inspire, engage and manage teams
- Build a creative and innovative culture within the team, and a passion for providing an exceptional customer experience
- Be collaborative and build relationships across stakeholders within and outside Soroco
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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