- Extensive experience in Contact Center setup - Customer Experience, Operations Management, Client Relationship Management, People Management - Managed multiple channels - Voice, Webchat, Email, Back Office in Customer service setup - Both Inbound and Outbound environment in various processes - Have customer centric approach to develop strategies to improve customer satisfaction - Manage Performance Management to ensure achievement of targets and adherence to Service Level Agreement - Business Process Improvements towards operational excellence - Data Analytics to present all Call Center related metrics and analyze trends related to Call Centre performance, customer satisfaction, people metrics, etc - Digital transformation and Technology integration to improve the processes - Six Sigma certification - Extensive experience in People management and people development, Capacity Planning, Recruitment, skill development, performance management etc.

Gurgaon/Gurugram

Director - Customer Experience - BFS 

Director - Customer Experience - BFS  ,Job Description for Director - Customer Experience - BFS  in Windows Consultants in  Gurgaon/Gurugram for (15-22) years of experience. Apply Now!

Job Description for Director - Customer Experience - BFS  in Windows Consultants in  Gurgaon/Gurugram for (15-22) years of experience. Apply Now!