SCOPE OF RESPONSIBILITY : - Based in Bangalore India, you will head the department of Customer Excellence for the business of Research and Applied Solutions for Life Science division. - With your know-how, energy, structured problem solving and leadership skills, you will lead the team to fulfill customer's needs, drive projects to continuously optimize the process, as well as to transform the organization for future needs. - You will report to Head of Shared Business Service. PURPOSE OF THE POSITION : - To manage overall activities of Customer Excellence CoE of Shared Business Service. - Develop metrics to measure the team and individual performance who will interact with all levels of process. - This role is highly motivated, result-oriented, organized and flexible enough to handle different variety of tasks and adapt to various business needs and requirements. ESSENTIAL JOB FUNCTIONS : - Hold employees accountable for current tasks and procedures - Facilitate discussions and help develop solutions for competing priorities - Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort - Facilitate problem solving and collaboration - Strive for team consensus and win-win agreements - Intervene when necessary to aid the group in resolving issues - Encourage creativity, risk-taking, and constant improvement - Assure that the team addresses all relevant issues within the specifications and various standards - Provide guidance to the team based on management direction - Stakeholder management through regular meetings - Develop new business/process and drive the business strategy BASIC QUALIFICATIONS : Education : Graduation/Post Graduation in Business or Science from a reputed University. Experience : - Working and functional knowledge of Lead to Satisfaction process (Sales Support, Customer Service, Technical Service, Customer Master) - Candidate should possess minimum 10-years of Management experience with overall 15+ years of total experience. - Working experience of Multicultural and Global matrix organization. Technical Skills / Competencies : - ERP/Database Knowledge- Proficient - Understanding different T-codes and its impact on the results - Ability to create different extract/ reports from SAP independently. - Ability to provide Input to others with respect to T-codes. - Knowledge of system front in fixing or finding the solution to the problems. - Knowledge in Impact of business systems - Working knowledge of CRM (Salesforce.com) - Microsoft Office- Proficient - Advance Knowledge of MS Word, MS Excess and Power Point. - Familiar with macro. - Advance knowledge of MS Access. - Communication Skills (Written/Spoken English)- Expert Proficiency Expected - Excellent in written and spoken English. Moreover, should have capability to work with team from different geographies and people from diverse backgrounds. - Ability to effortlessly work across cultures - emails and phone etiquettes. - Business Acumen - Strength in ability to assess, diagnose and prioritize multiple inputs - Highly professional, have good judgment, able to multitask and demonstrated ability to work well under pressure - Ability to express ideas clearly, confidently, and diplomatically - Experience working in an international team environment - Experience in the life science, pharmaceutical or biotech industry preferred Behavioral Competencies : - Expert level proficiency and expertise in Problem solving - Advance proficiency in Interpersonal skills, Planning &amp; execution, Customer orientation, Business acumen, Impactful communication and Nurturing teams - Proficiency in Strategic orientation and Leading change ADDITIONAL LOCAL NEEDS : This Position requires working in Shifts (Manage team APAC, EMEA &amp; Americas) Female candidates preferred

Bangalore

Director - Customer Excellence - Research & Applied Solutions - Life Science Division 

Director - Customer Excellence - Research & Applied Solutions - Life Science Division  ,Job Description for Director - Customer Excellence - Research & Applied Solutions - Life Science Division  in Merck Group in  Bangalore for (15-21) years of experience. Apply Now!

Job Description for Director - Customer Excellence - Research & Applied Solutions - Life Science Division  in Merck Group in  Bangalore for (15-21) years of experience. Apply Now!