HR Consultant at Avenues Consulting
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Director - Customer Consulting - Consulting Firm - IIM/ISB/MDI/FMS (12-20 yrs)
Director - Customer Consulting with an MNC Consulting, Mumbai
We have an opportunity with MNC Consulting Firm
Following are the Details:
Position: Director Customer Consulting
Experience: Min 12 years
Qualification: MBA from Top Bschool
Location: Mumbai
Job Description:
- Market sizing /market entry strategy
- Customer Experience/ Customer Service design
- Customer analytics (Segmentation, Sales, Marketing, Service) resulting in clear business outcomes and metrics
- In-store Contact center design, conversion rate / process improvement
- Launch and set up of new business lines/business models - including conceptualization, business casing/business modeling experience to execution and strong delivery skill sets for business results
- Multi-channel management, retail store operations management
- Sales uplift for clients/revenue growth / P&L management of own or significant exposure to the same
- Business development responsibility with sales targets
- Leading sales and delivery of large-scale consulting engagements from design and execution - possibly combining management consulting with technology / digital elements
- Nurturing and harvesting CXO and CEO relationships
- Extensive team management
Core skills & behaviors:
- Strong analytical and problem-solving capability
- Excellent communication skills - verbal, written, leadership communication
- Strong PPT and Excel skills
- A delegation, prioritizing and maintaining focus
- Interacting and effectively building relationships with senior client stakeholders
- Managing critical situations - conflicts, challenges, objection handling
- Willingness to stretch, high learning agility and can-do attitude
Rekha Parmar
HR Consultant
Avenues Consulting
Phone: 8655946605
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