Director of Operations/COO-Education

Role description:

- Reporting to the Chief Executive Officer, the COO will be accountable for establishing and delivering excellence across our corporate functions (Finance, IT, HR, etc.).

Key Responsibilities:

To contribute, as part of the Senior Management Team, to the wider strategic development of the organisation:

- To ensure the strategic agenda is effectively translated into clear operational plans.

- To provide advice and challenge to the Chief Executive Officer and other Directors on programme management and execution as a member of the Senior Management Team

- To build strong working relationships with all senior leaders within the organisation, developing a deep understanding of the organisation's mission and aligning its principles and practices across countries.

- To work effectively with the organisation's board members, ensuring regular and accurate reporting on organisational performance.

To oversee exceptional service delivery to organisation's programmes:

- Construct network-wide systems that strike the most effective balance between central efficiency and schools operating independently where needed.

- Drive efficiency in services provided to programmes ensuring the organisation is able to deliver best value for money and remain within tight operational budgets.

- Roll out effective processes across multiple areas of operations

- Develop and maintain constructive working relationships within the team

To establish and provide effective leadership and management of the organization's central operational functions:

- Oversee the development and implementation of the financial and other operations (HR and recruitment, IT, Facilities and Governance) of the organization; to establish effective systems to enable us to manage a network of high performing schools and run other successful education interventions.

- Recruit, support, line-manage and develop highly effective teams in each functional area and school-based operational staff where needed.

- Develop systems to ensure the effective use of data across the organization, developing appropriate tracking metrics to ensure high-quality service delivery.

- Provide leadership on cross-organizational working, encouraging greater collaboration across functional teams to ensure the provision of coherent, joined-up services.

Person specification:

- This is an exciting opportunity for a highly motivated individual to play a key role in helping us achieve our bold vision for the future.

- Our Chief Operating Officer will be a leader of exceptional calibre with the flexibility, tenacity, and enthusiasm to establish a high performing, fast moving, creative environment.

- The successful candidate will demonstrate the following skills, attributes, and experience.

Experience

- A track record of providing strong strategic and operational leadership in a rapidly growing commercial or charitable organization.

- Proven success in managing multi-functional teams, including finance, in dynamic settings.

- Extensive experience of working with senior internal and external stakeholders.

- Experience of developing effective operational services to support the delivery of wider strategic goals.

Skills & Knowledge:

- A detailed understanding of service excellence with the leadership skills to foster a strong service ethos across the central team.

- The intellectual flexibility to participate fully in shaping the strategic and operational future of the network, working with all the senior colleagues in India.

- Strong analytical skills with the ability to spot pragmatic solutions to operational challenges.

- An ability to work successfully under pressure with the capacity to manage competing priorities.

- Exceptional stakeholder management skills with a proven ability to build strong, sustainable relationships with a wide range of individuals.

Personal attributes:

- A passion for education and a genuine commitment to the organization's mission and values.

- The tenacity, flexibility, and resilience to adapt rapidly to changing priorities in a fast-moving, complex environment.

- High levels of personal impact with the ability to command the respect of wide range of senior stakeholders.

- Significant personal drive, energy, ambition, and enthusiasm.

Language skills: Fluency in English and Hindi

Other factors to consider:

- Commitment to equality of opportunity and the safeguarding and welfare of all pupils. This role will be subject to enhanced background checks.

- Willingness to travel internationally and when necessary work outside normal working day for public and other meetings and to achieve deadlines.

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