Director - Consumer Insights - Education

Job Description :

- Function as consumer advocate to represent customer's voice in business decisions.

- Organize primary research through standard methods or emerging digital methods.

- Evangelize SEG across projects and departments.

- Develop MA plans to collaborate with Customer Insights and bring insight for consumer behavior.

- Prepare Consumer Insights documents focusing on learning at strategic level.

Additional Information :

- 7+ years of experience working in customer insights/research domain

- Experience leading customer insights function at a software company

- Excellent communication skills via phone, email, and video conference

- Hyper-organized and process-oriented. A strong multitasker who can wear multiple hats and juggle multiple projects at the same time

- Strong attention to detail

- Growth stage consumer facing startup experience a plus

- B.tech/BE (preferably from IITs/NITs).

- MBA from Tier I, II colleges (preferable, not compulsory)