Job Description : Client Servicing Director

Experience: 18-24 years (Min 15 years in brand/advertising / creative design agency or similar agency or brand design firm/company)

Industry: Opening with one of the vertical of a global UK based Retail design and Environmental Design firm running from last more than 50+ years worldwide

Job Location: Mumbai

- The role of the Client Services team is to combine creative strategic thinking with business planning and have the commercial ability to grow client accounts and seek out new business.

- You are a visionary leader; inspiring people to embody the core TOOB beliefs while directly contributing to the growth and prosperity of the business.

Your Role

Responsibilities to:

The Client

- Work with the team to ensure the agency has a full understanding of key clients and their industries, helping to develop and deliver strategic recommendations across the full range of both new and existing clients across all disciplines

- Provide valuable insights from the client's industries including customer, market and technology trends to create measurable and successful strategies for our clients, establishing the direction for an account or a specific brief

- Lead cost planning sessions individually or with the wider team.

- Have a strategic and creative approach to account planning

- Oversee client strategy and delivery; strengthening individual client performance year on year

- Build relationships with senior client contacts, whilst identifying other areas within your clients- industry to develop new relationships and encourage new opportunities

- Monitor profitability and service levels for each client

The Team

- Act as an ambassador for the company - brand- ; continually striving to raise the company profile within the industry

- Lead the Mumbai CS team, monitor their performance and ensure they meet their full development potential

- Hold weekly update sessions with the wider team to ensure full understanding of client accounts and their performance against individual targets

- Work with the team of direct reports to ensure that the overall creative solution meets its full potential and is aligned to the clients overall strategy

Finance

- Manage and ensure accuracy of the studio turnover forecast, presentation to wider management team

- Set and obtain agreement to quarterly targets and client specific forecasts for Mumbai studio

- Plan resource requirements on short and long term basis, taking into consideration long term recruitment requirements based on potential turnover

New Business

- Continue to develop and broaden your experience across all disciplines, continually creating opportunities for TOOB to develop, refine and refresh client strategies; supporting the ongoing effort to develop and grow the overall capabilities of the team

- Collate strategy for new business opportunities through the growth of existing clients; identifying and converting new opportunities.

- Respond to incoming new business enquiries, working with the rest of the team to convert them

- Identify potential new growth opportunities for the agency, from new offers and services through to exploring new market sectors

NOTE: Should be open to travel Pan India/ Abroad

If interested, please share following details along with updated CV a

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