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28/07 Sayali Thorat
Senior Executive - HR at Hiveminds

Views:177 Applications:54 Rec. Actions:Recruiter Actions:11

Director - Client Servicing - Advertising Firm (6-8 yrs)

Bangalore Job Code: 956126

Job Overview :

Director- CS is a strategic connection between HiveMinds and the client. The key deliverable is the consistent achievement of client targets and growth.

Responsibilities and Duties :

External: 

1. To drive client service excellence and a culture of delighting clients

2. Oversee and lead the Client Services and Strategy teams as they manage and grow existing client accounts

3. create and develop commercial opportunities with existing clients maximizing account and revenue growth

4. Build a pipeline of future work and ensure that the company's existing client revenue target is achieved

5. Input into the strategic direction and associated tactics of client accounts based on a strong understanding of their marketing and business objectives.To obtain client feedback and drive increases in client satisfaction and engagement

Internal:

1. Ensure smooth operations on client campaigns by aligning delivery and project management teams

2. Revenue recording, collection follow-ups and overall health of account

Key Performance Indicators:

1. Revenue growth from current accounts

2. Client retention

3. Upsell

4. Client NPS

5. Internal Team feedback on the clarity of directions, client expectations setting etc

Must have skills:

1. Negotiating complex contracts

2. Presentations - Story telling & PowerPoint skills

3. People management- Internal & External

4. Written & verbal communication

Direct reporting team : Managers/Sr Manager- Client Servicing

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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