Upgrade to Pro Member
Director at Mirus Solutions
Views:721 Applications:157 Rec. Actions:Recruiter Actions:68
Director - Client Services (15-21 yrs)
Job Role Vision
A seasoned professional, the Client Services Director (CSD) will be someone with a passion for customer success, has worked with large enterprise decision-makers and has the ability to influence and inspire.
Highly skilled at client servicing and business operations, this person will join and inspire a team of likeminded go-getters to achieve BIW's core purpose -Produce measurable results that truly make a difference for our clients.
Job Description
- Take the lead in helping our clients figure out how to best leverage BIW's solution offerings to achieve their end objectives
- Provide a clear roadmap that orchestrates all relevant techno functional aspects into one actionable plan
- De-construct competitive best practices in the loyalty domain and create benchmarks (Loyalty domain experience is certainly a good-to-have)
- Provide leadership, support and supervision to the client services team; inspire, motivate, train and mentor
- Effectively communicate and interact with other departments and business partners in a manner that fosters teamwork and unity
- Strategically - lead the clients - monitor presentations, competition, client reviews, analytics driven insights and research, give direction to teams within BIW and the client's end
- Operationally - ensure a healthy team to manage the workflow and volume of business
- Develop systems/processes for smooth flow and checks to avoid errors and time guidelines. Delegate, guide and control all operational work
- Ensure systems with the client and BIW that facilitate a smooth flow of operations. Forecast collections, monitoring, control and reporting
Requirements
- Successful candidate will have 15+ plus years of experience
- Experience in building and inspiring teams
- Ability to sell new ideas and campaigns
- Demonstration of thinking through a situation to find an approach or a solution
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
2-Step Verification - Action Required
We've updated our security procedures!
Your privacy and security are important to us. We've recently updated our security measures to make iimjobs.com safer and more secure for you. This change requires you to reset your password.
Please reset your password using the link sent to your email. If you did not receive any email, please check your spam folder..
