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24/07 Tenzin Thinlay
Associate at Crescendo Global

Views:379 Applications:210 Rec. Actions:Recruiter Actions:68

Director - Call Center Operations - BPO (6-11 yrs)

Mumbai Job Code: 836093

Job opportunity in Mumbai for a professional holding 7 years of experience in leading the Operations in BPO/call center setup. You will use your expertise to lead the entire team and strategize on achieving organizations objectives. If this sounds exciting, apply with us!

LOCATION : Mumbai (Working remotely for the time being due to Covid)

SHIFT : Rotational Shifts

YOUR EMPLOYER :

An incredibly fast-growing Edu-tech start up, backed by renowned venture capitalists.

RESPONSIBILITIES :

- Leading the entire BPO operations with a team of 200+ FTEs

- Improving process through reengineering projects and initiatives

- Providing strategic leadership for the entire call center operations

- Managing the P&L including budgeting and forecasting

- Devising policies & directives, managing operations, with focus on achieving the organizations mission and strategic direction

- Deliver customer value beyond the Business as usual and in line with customer's support program success criteria

REQUIREMENTS :

- At least 5 years experience in a call center/ BPO setup

- Experienced in leading teams and managing vendors/partners

- Must have handled a team size of 200+

- An Out-of-the-Box Thinker with a proven track record of streamlining workflow and creating a team work environment to enhance profitability

WHAT IS IN STORE FOR YOU?

- Work in a fast-paced start up environment

- Learn various new skills outside of your domains

Women-friendly workplace:

Maternity and Paternity Benefits

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