Job opportunity in Mumbai for a professional holding 7 years of experience in leading the Operations in BPO/call center setup. You will use your expertise to lead the entire team and strategize on achieving organizations objectives. If this sounds exciting, apply with us! LOCATION : Mumbai (Working remotely for the time being due to Covid) SHIFT : Rotational Shifts YOUR EMPLOYER : An incredibly fast-growing Edu-tech start up, backed by renowned venture capitalists. RESPONSIBILITIES : - Leading the entire BPO operations with a team of 200+ FTEs - Improving process through reengineering projects and initiatives - Providing strategic leadership for the entire call center operations - Managing the P&L including budgeting and forecasting - Devising policies & directives, managing operations, with focus on achieving the organizations mission and strategic direction - Deliver customer value beyond the Business as usual and in line with customer's support program success criteria REQUIREMENTS : - At least 5 years experience in a call center/ BPO setup - Experienced in leading teams and managing vendors/partners - Must have handled a team size of 200+ - An Out-of-the-Box Thinker with a proven track record of streamlining workflow and creating a team work environment to enhance profitability WHAT IS IN STORE FOR YOU? - Work in a fast-paced start up environment - Learn various new skills outside of your domains

Mumbai

Director - Call Center Operations - BPO 

Director - Call Center Operations - BPO  ,Job Description for Director - Call Center Operations - BPO  in Crescendo Global in  Mumbai for (6-11) years of experience. Apply Now!

Job Description for Director - Call Center Operations - BPO  in Crescendo Global in  Mumbai for (6-11) years of experience. Apply Now!